Blog
Notes from the floor.
Writing about the work of running a salon. The first pieces are being written now.
Coming soon
The ninety seconds after the door opens
What a client takes in before anyone has said a word to them, and how little of it is about the work.
Coming soon
The paper sheet
Every floor has one. In a drawer, on a clipboard, or in somebody’s handwriting on the back of a receipt. What it costs to keep it there.
Coming soon
Hiring for a job that lives in one person’s head
Why the front desk is the hardest role in the salon to replace, and what has to change before it stops being one.
Coming soon
A phone ringing through a service
The interruption everyone has stopped noticing, counted from the chair rather than from the front desk.
Coming soon
Where the second location actually gets stuck
It is rarely the lease and it is rarely the money. Notes on what owners run into once the room is open.